I've worked alongside you, and I've seen the amazing work you've done. Outside the U.S., there is a broad range of employment laws, and we’ll take great care to guide these Twilions and their managers through these processes, such as required consultation periods. You'll also receive the full value of Twilio’s February 15 stock vest. You'll be eligible for at least 12 weeks of base pay, plus one week for every year of completed service at Twilio, career resources, and other support in line with local practices. You’ll receive an email or meeting invitation within the next three hours letting you know if you’re impacted or may be impacted. You'll also receive the full value of Twilio’s February 15 vest. You'll be eligible for 12 weeks of base pay, plus one week for every year of completed service at Twilio, continued health coverage, career resources, and other support to help with your transition. You will get an email in the next three hours at your personal email address. Here's what to expect for those who are departing: Both the reorganization and the reductions increase our ability to drive profit and growth, both of which are required in this new environment.Īt Twilio, we care about each other, our customers, and the world around us – and in this situation, it means we generously care for our departing colleagues. Today's news, however, is more driven by the need to organize ourselves differently for success – and the changes needed to enact this new structure. At that time, we sought to streamline the company as it was then structured. I'm sure you're wondering why we're making additional cuts to the team after the September layoffs. It is painful to part ways with so many talented people – but it's necessary to get our two businesses into the right shape to succeed. And that's why we're also letting go of some colleagues today. When we look at these two business units on their own, it's clear that we've gotten too big, especially in Communications. I have said many times that Twilio's products are better together – that we are One Twilio – and that belief has not changed. Each will be able to sprint toward their goals with more focus and independence – but they’re also highly complementary. Both will include Sales, R&D, and operational resources, and each will be empowered to optimize based on the needs of their respective customers and businesses. These are distinctly different tasks for our teams, and our current structure is slowing our progress toward both these goals, which are critical to our growth, our profit, and our Customer Engagement Platform ambitions.Īs a result, we’re forming two business units: Twilio Data & Applications, led by Elena Donio, and Twilio Communications, led by Khozema Shipchandler. ![]() For Segment, Flex, and Engage, we must accelerate growth. In Communications, we have to get more efficient. This is because the two parts of our business – communications and software – are at different lifecycle stages and have different operating needs. This is upsetting to be sure, so I want to share with you the reasons for making this tough decision, as well as some other changes.Īs we’ve refined our strategy over the past several months, it's become apparent we need significant structural changes to better execute our strategy. And today, I'm unfortunately bearing the news that we’re parting ways with approximately 17% of our team. To do that, we’re forming two business units: Twilio Communications and Twilio Data & Applications. We have to spend less, streamline, and become more efficient. ![]() We’re exiting the last phase with a great market position, and very strong cash reserves, but unfortunately that's not enough to get us through the next phase. Now we have to prioritize profit far more than before. ![]() But environments change – and so must we. For the last 15 years, we ran Twilio for growth, building a tremendous customer base, product set, and revenue base. This is an email that was sent out to all Twilio employees today from Twilio CEO Jeff Lawson.Ī company optimizes for its environment.
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